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| (Image Source: Manila Bulletin/Home Credit Philippines) |
True to its commitment to providing Filipino consumers excellent customer service experience, the country’s leading consumer finance company Home Credit Philippines (HCPH) has officially made its customer service available 24/7. HCPH is the first non-bank financial institution in the Philippines to make its customer support available round-the-clock, allowing its existing and potential customers receive 24/7 support for their concerns and other service inquiries. This is the latest among many developments that HCPH has implemented to ensure customers’ easy access to its various digital touchpoints.
“We at Home Credit Philippines are proud to provide our Filipino consumers with a seamless customer experience by making our customer support available day and night. Being the first local non-bank financial company to offer round-the-clock customer service, we at Home Credit are confident that we’ll be able to address our customers’ service concerns in the most convenient and efficient way possible and, at the same time, further strengthen our relationship with them,” shares HCPH Head of Operations Pratim Bhattacharya. With this initiative, HCPH’s customers will now be able to send their concerns and questions any time of the day, including during graveyard hours. This, in turn, will enable HCPH to learn about customers’ needs faster and resolve concerns in product and cash loans, payment status, account balance, product availability, partner brands, retail stores, gift payments, among others.
Running on multiple touchpoints, this new 24/7 service allows customers to seek assistance from a customer service representative about their concerns by sending a message through the official Facebook and Twitter accounts of HCPH. Customers who are browsing HCPH’s official website (homecredit.com.ph) may click the “Chat with Us” icon at the lower right side of the website to send in their queries. While for those customers who prefer to coordinate via email, they may send their concerns to info@homecredit.ph. More details are found on the “Contact Us” page of HCPH’s website.
