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| Inside Globe's next-generation store at Glorietta 3 in Makati City (Image Source: Orange Magazine TV/Globe Telecom) |
Globe Telecom, the leader in mobile, remains committed to providing exceptional service and support to its valued customers, both in-person and digitally. While it is actively encouraging customers to embrace the convenience of digital transactions, Globe understands that some customers may still prefer face-to-face interactions. Globe currently operates a total of 99 stores strategically located throughout the country. These stores (25 in Metro Manila, 18 in North and Central Luzon, 21 in South Luzon, 19 in Visayas and 16 in Mindanao) are ready to assist customers with a variety of needs, from purchasing new devices to troubleshooting technical issues.
Just last year, Globe opened its next-generation store at Glorietta 3 in Makati City. Designed by world-leading retail experience specialists Landor & Fitch, this store offers a seamless “phygital” experience, blending the best of physical and digital retail. Some of the standout features of the new Globe Store include:
• Self-Service Payment Machines: Pay bills, buy load, or cash into GCash 24/7.
• Grab And Go Gadget Vendo: Select, pay for, and collect your gadget in minutes.
• 0917 Lifestyle Product Showcase: Experience the latest in trendy apparel and tech accessories.
• Interactive Multi-User Screen: Enjoy immersive entertainment with family and friends.
• Customer Hubs: Get expert assistance tailored to your needs.
• Touch Screen Online Shop: Explore Globe’s entire online catalog and snag exclusive deals.
The new Globe Store is a testament to the company’s commitment to providing its customers with an unparalleled in-store experience. While it continues to offer exceptional in-person support, Globe also invites customers to explore the many benefits of the GlobeOne app. This powerful app puts a world of convenience right at your fingertips, making it easier than ever to manage your Globe accounts and access a wide range of services. Here are just a few of the things you can do with the GlobeOne app:
• Manage Accounts & Get Support: Oversee all your Globe accounts, monitor usage and bills, and request service changes with ease. If you ever need assistance, the app’s support team is always ready to help.
• Enjoy Flexible Payments & Rewards: Pay your bills anytime, anywhere, using your preferred payment method. Plus, redeem your Globe Rewards points for exciting products or cash at partner stores.
• Get Promos, Roaming Services & More: Discover exclusive Globe/TM promos and stay connected while traveling with GoRoam.
• Score Exclusive Perks & VIP Access: Enjoy in-app vouchers, seamless streaming, exclusive content and events, and more.
• Shop Securely & Give A Gift: Browse the GlobeOne Shop for a variety of products, and send loads and promos to loved ones with just a tap.
• Engage In Community Activities: Participate in KmmunityPH activities and access Super Xclusive prepaid promos.
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| (Image Source: Orange Magazine TV/Globe Telecom) |
Meanwhile, Globe urges customers to follow safe SIM registration procedures for their own protection as fraudsters continue to find ways to circumvent the SIM Registration Act. Almost two years since SIM registration became mandatory, new fraud methods continue to emerge targeting vulnerable SIM users. Globe is calling on SIM users to remain vigilant and make safe SIM registration a personal responsibility. “As much as we prioritize our customers’ safety, we also call on them to be part of the solution against persistent fraud. All things considered, the first line of defense against SIM-related fraud are the SIM users themselves. We hope they follow good personal safety practices to fend off fraud attempts,” said Globe’s Consumer Mobile Business Unit Officer-In-Charge (OIC) Eric Tanbauco. Here are important guidelines to follow when registering a new SIM:
1. Register only through Globe’s official SIM registration portal.
There are fake websites masquerading as Globe’s official portal. Globe has only one official website which is accessible via https://new.globe.com.ph/simreg. Customers may also register their SIMs via the GlobeOne app.
2. Customers should register their own SIM.
Customers must register their own SIMs to protect their data. Be wary of offers to help register SIMs or having another person register on behalf of the SIM owner. This is a modus to get the SIM users’ personal data. Registering SIMs is free of charge. Customers must be careful not to take offers of SIM registration assistance for a price, which are prevalent online or even in some retail stores which will charge double the price for a SIM. Using third-party services to register SIMs may compromise customers’ personal data. Those who need assistance in registering their SIMs may get support from the Globe Store nearest them. They may also request help from a trusted friend or relative.
3. Watch out for SIMs with tampered packaging.
Some unscrupulous sellers are peddling old SIMs with tampered packaging. This indicates that such SIMs are already used and repackaged as new. Customers must make sure to buy only sealed SIMs.
4. Do not buy or sell pre-registered SIMs.
Agreeing to register SIMs under one’s name for a fee is illegal. Customers must not involve themselves in this modus, either as the seller or the buyer. Under Section 11 of the SIM Registration Act, those found guilty of selling or transferring a registered SIM may be meted prison time of six months to six years and/or a fine ranging from Php100,000 to Php300,000.
Globe remains committed to ensuring that all customers have access to secure and reliable telecommunications services. By following these guidelines, customers can help create a safer mobile environment for everyone.
