On The Radar: Globe Business And Call Center Studio Introduce GO Cloud Contact Center To Bring AI-Powered Customer Support To Philippine SMEs

ON THE RADAR | March 5, 2026

(Image Source: The Philippine Online Student Tambayan/Globe Telecom)

Globe Business has launched the Globe Omnichannel Cloud Contact Center (GOCCC) in partnership with Call Center Studio. The platform was unveiled as part of Globe Telecom’s The Blueprint Q1 2026 media briefing, reinforcing the company’s focus on dependable, enterprise-grade connectivity that businesses can build on with confidence. GOCCC is engineered to make AI-powered, omni-channel customer engagement accessible to the local market, offering a cloud-native solution that bridges traditional operations and modern digital demands. 

The introduction of GOCCC specifically addresses the evolving needs of Philippine organizations, ranging from burgeoning small and medium businesses to established leaders in the IT-BPM, financial services, healthcare, and retail sectors. While many enterprises rely on outdated on-premise systems that are often expensive to maintain and difficult to scale, GOCCC offers an agile alternative. By removing barriers posed by heavy infrastructure, the platform allows hybrid and remote teams to deploy a sophisticated contact center environment that scales with the business. “In a service-driven economy like the Philippines, the quality of customer engagement is a critical differentiator for any growing enterprise. With the launch of GO Cloud Contact Center, we are moving beyond basic connectivity to provide a platform where AI and omni-channel capabilities are no longer luxury features, but standard tools for local businesses. By modernizing the contact center, we are enabling our partners to meet their customers on any channel they prefer, ensuring that the Filipino brand of service remains competitive, responsive, and future-ready,” said Globe Vice President and Head of Globe Business KD Dizon. A key differentiator is accessibility. By operating on a subscription-based model, GOCCC democratizes access to high-tier technology, enabling organizations to scale their operations precisely alongside their actual requirements and resources. This flexible approach, combined with deployment cycles completed in days rather than weeks, ensures that sophisticated customer experience tools are within reach for enterprises at any stage of their journey. 

“Cloud technology should not be reserved for large-scale global players alone. Our partnership with Globe Business brings global expertise and local reliability together, making an AI-driven customer experience achievable for Philippine businesses of all sizes,” said Call Center Studio Co-Founder and CEO Cenk Soyak. Customers also benefit from Globe’s enterprise-grade service-level agreements (SLAs), robust infrastructure, and dedicated support. This partnership provides a secure and reliable foundation for businesses as they scale their operations from legacy setups to more agile, cloud-based operations. 

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MAPLE LEAF Pro Hits SLAMFEST In Las Vegas For MULTIVERSE

(Image Source: MAPLE LEAF Pro Wrestling/Paragon Talent Group)

MAPLE LEAF PRO Wrestling (MLP) officially announced that it will present MULTIVERSE, a major international event as part of SLAMFEST, the global professional wrestling festival taking place at the iconic Palms Casino Resort in Las Vegas, Nevada, U.S.A. on April 15–19, 2026. MULTIVERSE will take place on April 17 (Friday) at 12:00 am ET/9:00 PM PT at the renowned Pearl Theater at Palms Casino Resort and will feature MAPLE LEAF PRO talent alongside competitors representing leading wrestling promotions from around the world. 

Positioned as a marquee event during SLAMFEST, MULTIVERSE will showcase the global scope and collaborative vision of MAPLE LEAF PRO, delivering must-see matchups and world-class production in one of Las Vegas’ premier live entertainment venues. “SLAMFEST brings together the best talent and promotions from across the world, and MAPLE LEAF PRO is proud to present MULTIVERSE as part of this landmark week. This event reflects our mission to unite the global wrestling community and deliver the highest level of professional wrestling to fans everywhere. Las Vegas will witness the power of the MAPLE LEAF PRO brand on an international stage,” said MLP Founder and President Scott D’Amore. 

SLAMFEST will transform the Palms Casino Resort into the epicenter of professional wrestling for five days featuring live events, fan experiences, and appearances from top stars and promotions from around the globe. MULTIVERSE will stand as a centerpiece of the festival, further establishing MAPLE LEAF PRO’s growing international presence. Tickets and additional event information, including participating talent and match announcements, will be released in the coming weeks. Fans are encouraged to visit www.mlpwrestling.com for ticket information, event updates, and exclusive announcements regarding MULTIVERSE and all MAPLE LEAF PRO events. 

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Mang Inasal Extra Creamy Halo-Halo Now Made Even Creamier

(Image Source: Mang Inasal)

Creaminess until the last drop – this is what customers can expect from the new and improved Mang Inasal Extra Creamy Halo-Halo which is now available in all Mang Inasal stores nationwide. “We know how much our customers love our Halo-Halo because of its extra creamy recipe. So, as a special treat for them, we have further improved this Mang Inasal bestseller by adding all-new milk dusting so that consumers can enjoy longer lasting creaminess,” said Mang Inasal President Mike V. Castro. 

Apart from the longer-lasting creaminess, the packaging of Mang Inasal Extra Creamy Halo-Halo has also undergone an exciting redesign that allows for more convenient consumption and a more vibrant, youthful vibe in the cup’s print design. New Generation Superstar Fyang Smith lends her star power anew to this #MangInasalCREAMINESS Hanggang sa Huling Lasap campaign via a new video material that debuted last March 1, 2026 on Mang Inasal's social media channels. For those who prefer to enjoy the Mang Inasal Extra Creamy Halo-Halo in store, the 8-oz variant is now served in dining ware similar to the 12-oz and 16-oz servings. The Mang Inasal Extra Creamy Halo-Halo is best enjoyed as a fitting dessert to a satisfying Ihaw-Sarap meal. 

Meanwhile, The Dessert Museum, Asia’s trendiest dessert wonderland, announced the extension of the Mang Inasal HALO-HALOverse until the end of May 2026. This is to give more Filipino families and barkadas to enjoy the immersive exhibit that offers a playful, colorful, and interactive experience that celebrates the Mang Inasal Extra Creamy Halo-Halo. 

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LIVE FOR ALL: SM Supermalls x TikTok LIVE Turns Malling Into Streaming With Its Valentine’s Debut

(Image Source: Manila Standard/SM Supermalls)

This Valentine’s season, love took on a whole new meaning as SM Supermalls x TikTok LIVE shifted the focus from romance to real connection. Their first collaboration turned Valentine’s Day into a shared digital experience, where malling became something to enjoy LIVE, alongside all the content creators you love. What began as a Valentine’s campaign quickly evolved into a new culture of going out. Moments were no longer limited to who was physically present, they expanded to everyone tuning in, reacting, and showing up in real time. Because the best moments aren’t just about the experience, they’re about being part of it, whether on the ground or streaming LIVE. 

Through the Spread The Love campaign, creators transformed ordinary mall moments, food trips, style hunts, and lifestyle runs into shared virtual celebrations. Viewers didn’t just watch; they stepped inside the experience, seeing it through the eyes of their favorite creators and connecting in real time, no gatekeeping, no exclusivity. With a massive campaign reach of around 400 million, Valentine’s Day became less about couples and more about community. That’s what Spread The Love is all about: love for all, LIVE for all. Unfiltered, unscripted, human. Every TikTok LIVE at SM Supermalls turns malling into moments where everyone belongs. A big thank you to all the content creators who shared their V-Day experiences with SM and made this celebration possible. By transforming ordinary mall visits into live, interactive moments, SM and TikTok LIVE are redefining what it means to “mall”. Now, your favorite SM experiences can happen anywhere — right on your screen — powered by the creators you love and the communities you belong to. 

With this partnership, more mall moments will become LIVE experiences, letting your favorite creators hear your recommendations in real time. Influence their malling journey and enjoy the experience from wherever you are. SM Supermalls x TikTok LIVE is your new platform for curated, immersive, and interactive moments. Stay tuned as this collaboration extends to SM malls near you, turning malling into livestream events where creators and viewers come together to celebrate your everyday favorite moments. As your most-loved mall, SM Supermalls continues to bring you the best of life, whether in person or LIVE. 

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Kultura Launches ‘Summer Crawl’ Across Greenhills, Estancia, Megamall

(Image Source: Manila Standard/Kultura Filipino)

Kultura is bringing a beach market atmosphere to the metro with its Summer Crawl, a seasonal retail event that highlights Filipino craftsmanship, food, and social enterprises. Inspired by coastal town markets, the event allows visitors to browse booths, sample local flavors, and shop resort-ready pieces while discovering locally made products. The Summer Crawl runs at Greenhills Mall from now until March 8, Estancia Mall on March 16-22, and SM Megamall (Mega Fashion Hall) from April 17-21. 

Organizers said the event combines shopping, live performances, and interactive activities while supporting Kultura’s mission to uplift local communities and promote Filipino social enterprises. Daily activities include free sampling of food and beverages from homegrown brands, a community “color by numbers” art installation, weekend acoustic performances featuring local talent, and personalization stations where visitors can create jewelry, engrave tumblers, and customize bags and pouches. The retail selection features summer fashion such as embroidered polos and upcycled apparel, authentic pearls including freshwater and South Sea varieties, Filipino-designed home and dining pieces, and souvenirs and accessories such as canvas totes and hats. Selected resort wear items are offered at discounts of up to 50 percent. 

Special collections from partner foundations will also be available, featuring handmade home decor, fashion items, and accessories crafted by artisans from vulnerable communities. A portion of the proceeds will support livelihoods and help preserve traditional craft techniques. Opening-day activities at the Estancia leg include live performances by It All Started In May, complimentary treats, and discount vouchers. Shoppers who make a purchase can also receive a free halo-halo at the Bebang booth. 

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Formula 1® And beIN SPORTS Renew Exclusive Broadcast Partnership Across Asia

(Image Source: Formula One World Championship Limited)

Formula 1® and beIN SPORTS have announced an extension of their partnership which will see beIN SPORTS continue to exclusively showcase the drama of Formula 1 to fans in ten territories across Asia through until the end of the 2030 season. beIN SPORTS’ award-winning production, Off The Grid, will also return, providing fans with behind-the-scenes access, expert analysis and driver reactions across select race weekends. The broadcaster’s coverage will be further complemented by comprehensive Sky Sports F1 support programming such as The F1 Show and Ted’s Notebook. F1 productions including F1 Kids and its Formula 2 docuseries Chasing The Dream will also be available for fans across all ten territories to watch. 

With over 447 million fans in the region, Formula 1 and beIN will continue to innovate to meet the growing demand across Asia Pacific (APAC) with a joint long-term ambition to evolve how fans can experience F1, including through the integration of F1 TV through beIN’s platforms. Further details will be announced at a later date. 2026 will feature a 24-race calendar across five continents and mark the introduction of new sporting regulations, the arrival of two new teams in Audi and Cadillac, and the inaugural FORMULA 1 TAG HEUER SPANISH GRAND PRIX 2026 in Madrid on September. F1 Chief Media Rights and Broadcasting Officer Ian Holmes said, “Since becoming a broadcast partner, beIN SPORTS has created a world class content offering which brings fans closer to the heart of Formula 1. We are delighted to extend and expand our partnership with beIN and continue to produce engaging programming for our fans. It is through the hard work and dedication of our fantastic broadcast partners that we can continue to grow the sport and attract new audiences. We look forward to working with beIN SPORTS for years to come.” 

beIN APAC Managing Director Mike Kerr said, “Formula 1 audiences on beIN SPORTS have delivered consistent double-digit year-on-year growth over the past three years, underscoring the sport’s growing resonance with fans across our markets. This renewal reflects our shared commitment with Formula 1 to keep fans at the heart of everything we do, as we continue to elevate the fan experience across every screen through deeper access, wider coverage and new ways to connect with the sport.” 

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