LIFESTYLE | May 11, 2018
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| (Image Source: Grab Philippines/TechPinas) |
Many Filipino commuters have their own fair share of good and bad
experiences using Grab on their mobile devices, especially when it comes to its
drivers. Some have complained about the driver's behavior while travelling to
their preferred destination, while there are those who have their reservations
cancelled by the drivers regardless of their reason. More bad experiences push
others to lose their trust to Grab and consider other options that cater to
their commuting ways.
With new competition coming from our local shores on the horizon, Grab
Philippines is reassuring its commitment to heed to the complaints of some of
its users and provide them with a better ride-hailing experience better suited
to their tastes. And this is how Grab Philippines' 100-day campaign is born
with the purpose of improving customer service and driver behavior within the
said period. Recently launched on May 8, 2018 and introduced to the public eye,
Grab's 100-day journey to trust and improvement would surely benefit not only
passengers but also drivers in many possible and interesting ways.
For starters, Grab drivers will be given incentives based on their performance
including interaction with their passengers on the road and are urged to sign
up for the service's exclusive rewards program and enjoy their own benefits offered
by the said program. These efforts would be exerted to lessen uncertain driver
cancellations. Furthermore, new and current Grab drivers are encouraged to
learn more about road safety and customer interaction through new modules
available on the Grab Driver Academy.
On the other hand, current and new Grab users can expect a cleaner and
more intuitive interface and improved features once they download a new update for
the official Grab mobile app for Android and iOS devices which is available on
Google Play and iOS App Store for free. The new update will also urge commuters
to express their concerns and complaints regarding their experience on the
app's Help Center. Furthermore, Grab users will be mandated to follow the service's
own Code of Conduct featuring a set of rules and regulations for any commuter
to become a responsible member of the Transport Network Vehicle Services (TNVS)
community.
