 |
| (Image Source: Orange Magazine TV/Globe Telecom) |
Globe At Home (GAH), the home broadband brand of Globe Telecom, continues to improve customer experience with #ExtraCareAtHome focusing on proactive care at the core of its services - from inquiry, to installation, and more importantly after-sales. Realizing the people's need for a reliable internet connection that can keep them connected and entertained, run their business and make learning and working at home, the company makes sure to be with its customers in every step of the way.
Part of this proactive care is ensuring that customers get the connectivity they need in the soonest possible time. Thus, in less than 24 hours from the time that an application for an internet line is approved, GAH's team of installers are already dispatched to the address provided. These field technicians undergo COVID-19 testing and strictly follow health and safety protocols imposed by the government to keep customers safe from the virus. At the same time, GAH sees to it that its customers are secured from scams and other fraudulous activities committed by unscrupulous people. Technicians on duty bear a QR code where customers can scan using their mobile device to confirm their identity. This is on top of regular text messages being sent to the subscriber for scheduled visits and location tracking.
Aside from prompt and secured installation, GAH makes it easy for postpaid home broadband subscribers to manage their account - track data usage, renew or change plan, view and pay bills, request for reconnection, report an issue regarding their internet connection, and inquire about promos via the GlobeOne and Globe At Home mobile apps which can be downloaded and installed on their smartphones for free from Google Play and Apple App Store and accessed anytime, anywhere. These are developed to empower Globe customers, enable them to manage their account and provide answers to most frequently asked questions (FAQs); thus, minimizing the need to a visit a Globe Store in their area or interact with a Globe Authorized Agent. In case agent support is still needed, customers may reach out via Globe Telecom's Facebook and Twitter accounts as well as Facebook Messenger. On the other hand, the *143# mobile phone service menu may also be used for balance inquiry, data usage checking, promo subscription and other requests.
“We not only provide fast and reliable connection to our Globe At Home subscribers, we also give them the best care. We make sure that the technology we use adheres to global standards. That’s why we are able to provide our customers with #ExtraCareAtHome,” said Darius Delgado, Globe Vice President and Head of Broadband Business. “Being able to serve our loyal customers with the best customer care they deserve is our everyday goal in Globe At Home. We want what’s best for our customers from installation to after sales. We go the extra mile just to provide the necessary care they deserve,” Delgado added.
