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| (Image Source: Yugatech/Provincial Government of Laguna) |
The provincial government of Laguna is taking the first step in becoming a Smart Province with the launch of a new centralized hotline that can provide citizens and residents across the province easy access to reports and inquiries, emergency response, official business and public service among others. The pioneering all-in communication platform will be provided by Gur Lavi Corporation (GLC), one of the fastest-growing telecommunications distributors in the Philippines in partnership with PLDT, via its flagship brand Telavi Cloud.
Residents of Laguna may need to contact #524862 on their telephones to contact and reach out to various government agencies and offices of the province. For Laguna Governor Ramil Hernandez, “Our main goal is to provide an easier channel for people to contact our offices faster so we can immediately respond to their needs. As with everything we do in the province, we always have our constituents in mind first with our Serbisyong Tama principle. If we are easier to be reached, we can provide services quicker and more efficient.” He also added that centralizing with their own local numbers will streamline the work process and ensure that any specific concern or query from the public will reach the right office.
GLC President and CEO Erwin Co shares, “In the past, we have done several partnerships with the local government wherein we offered our on premise and infrastructure solutions however, our collaboration for the Laguna hotline number is our first implementation in the public sector in terms of hosted PBX. With this project, we will help the province gather more partners and opportunities not just in the public sector but also from private organizations from SMEs to Large enterprises with remote branch offices.” Co also highlighted that GLC has also engaged with different government agencies with the same set-up prior to its implementation in Laguna including Bel-Air and San Lorenzo villages in Makati City, the Municipalities of Teresa and Morong in Rizal and the provinces of Batangas and Bulacan. He also explained that Telavi Cloud will have a plethora of advantages for Laguna. The project will not just improve communication within the office, but also collaborations. Pople can join an audio conference call with a single click, use individual and group messaging to quickly and easily to communicate with colleagues, and create workspaces for teams where they can chat in real time and share important information, especially during calamities.
“The array of tools at their team’s fingertips keep the communication and the exchange of ideas to flow seamlessly. The result? A network of employees that are connected, informed and armed with the tools they need to perform their jobs to the best of their ability,” Co said. #LAGUNA Telavi Cloud Project Lead MJ Hernandez echoed the same sentiments as the innovative initiative will soon benefit many people. “In GLC, it is always our mission to support the community. We understand the challenges that everyone is facing now that’s why we created effective and user-friendly solutions that will connect people wherever they are to institutions or organizations the fastest way possible.” Hernandez emphasized that Telavi Cloud is cost-efficient and gives remarkable benefits that ensures business continuity, flexible work arrangement for teams whether working together or apart, and adaptability and compliance even under the implementation of strict community quarantine restrictions.
Governor Hernandez vows to continue delivering better services to his constituents and believes that he can better understand the needs of the people if they are accessible and can easily be reached. One way of interacting with the Lagunenses is being active on social media through his official Facebook page as a channel to communicate with and share relevant information to his constituents. He also conducts "People's Day" every Monday and Thursday where he listens to concerns and issues in the province. “We are always looking for better ways to serve our people. Just recently, we launched the Province of Laguna Employment and Information System by PESO (PLEIS), an online job portal which is the first in the region. Rest assured that we will continue to innovate and create projects,” Gov. Hernandez added. With the #LAGUNA Telavi Cloud Project and various innovative initiatives benefitting the province and its residents, the future is indeed looking great for the province of Laguna.
